SHIPPING & RETURNS

SHIPPING

Please allow at least one week for delivery. Most of our curated collections are processed within 1-2 business days. If you need your order on or by a specific date please email us at info@ethocollective.com and we will try our best to make it happen!

We ship via USPS or FedEx. Final shipping costs will be displayed when you are completing your order and will vary depending on the weight of your order. We may ship gifts using another carrier with or without notice.


RETURNS

Due to the time and attention to detail we take in assembling our collections, ALL SALES ARE FINAL. We take great care in making sure your purchase will get to you just as pretty as they left us. If there has been damage to your item(s) in transit, please notify us immediately at info@ethocollective.com

 

REPLACEMENT OF DAMAGED ITEMS
We only replace items if they are defective or damaged. Products and packaging may shift in transport and this is not considered a damage or defect. If 7 days have gone by since you have received your item, we can’t offer a refund or exchange for damaged items. If you need to exchange it for the same item, send us an email at info@ethocollective.com. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


WARM WEATHER SHIPPING
Please note that ordering items sensitive to melting are at your own risk. Quality upon delivery of these items cannot be guaranteed by étho COLLECTIVE.


SKIN ALLERGY / REACTIONS DISCLAIMER
étho COLLECTIVE does not create any of the skin, bath or beauty products sold online. Skin, bath and beauty products provided by étho COLLECTIVE are produced and packaged by third-party companies and are generally labeled with possible allergen-containing ingredients by the manufacturer. Any non-labeled products have a risk of possible allergen contamination. You are encouraged to read the labels before using these products. étho COLLECTIVE will not assume any liability for adverse reactions to skin, bath or beauty products, including labeled and non-labeled products.